Privacy Policy

Information We Collect

We collect two categories of information when you visit our website: information collected automatically and information you provide voluntarily.

Automatically Collected Information

When you access our website, our servers and analytics tools may automatically record certain technical information. This includes your IP address, browser type and version, operating system, referring URL, pages visited, time spent on each page, date and time of your visit, and device type (desktop, mobile, or tablet). This data is collected through server logs and analytics services and is used in aggregate to understand how visitors use our site. We do not use this information to identify individual users.

Information You Provide

If you contact us via email or submit a player review, we collect the information you include in your message, such as your email address, name (if provided), and the content of your correspondence. We use this information solely to respond to your enquiry or process your review submission. We do not add your email to any marketing list without your explicit consent.

How We Use Information

We use the information we collect for the following purposes:

• Website Improvement: Analysing traffic patterns and user behaviour helps us improve our content, navigation, and overall user experience. For example, if we see that many visitors leave a particular page quickly, we may improve that page's content.
• Responding to Enquiries: When you email us with a question or feedback, we use your contact information to send a reply. We retain correspondence only as long as necessary to address your enquiry.
• Content Personalisation: We may use aggregated, non-identifying data to understand which topics are most popular and tailor our content accordingly. This does not involve tracking individual users.
• Security and Fraud Prevention: Technical data such as IP addresses may be used to detect and prevent malicious activity, spam, or unauthorised access to our systems.
• Legal Compliance: We may process data where required by law, regulation, or legal process.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device by your web browser.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality, such as remembering your cookie consent preferences. These cannot be disabled without affecting site usability.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We may use services such as Google Analytics for this purpose.
• Preference Cookies: Remember your settings and choices, such as theme preferences or recently viewed pages, to provide a more personalised experience.

Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies entirely, delete existing cookies, or receive a notification before a cookie is set. Please note that disabling cookies may affect the functionality of some website features. For more information on managing cookies, consult your browser's help documentation.

Third-Party Services

Our website may use third-party services for analytics, content delivery, and advertising. These services may collect information about your visit through their own cookies and tracking technologies. We use the following types of third-party services:

• Analytics Providers: Services that help us understand website traffic and user behaviour. These providers process data according to their own privacy policies.
• Content Delivery Networks (CDNs): Services that deliver website assets (images, scripts) from servers geographically close to you for faster loading times.
• Embedded Content: Our free demo page embeds a game iframe from the game provider (Onlyplay). This embedded content may set its own cookies and collect data according to the provider's privacy policy.

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

Third-Party Links

Our site contains links to external websites, including online casinos and gambling support organisations. These links are provided for your convenience and information. When you click on an external link, you leave our website and are subject to the privacy policy and terms of the destination site. We do not control and are not responsible for the content, privacy practices, or security of external websites. We recommend reviewing the privacy policy of any site you visit.

Data Retention

We retain automatically collected data (server logs, analytics data) for up to 26 months, after which it is anonymised or deleted. Email correspondence is retained for as long as necessary to address your enquiry, typically no longer than 12 months after the last communication. If you request deletion of your data, we will process your request promptly.

Data Security

We implement reasonable technical and organisational measures to protect the information we collect from unauthorised access, alteration, disclosure, or destruction. These measures include using HTTPS encryption for all pages, keeping our software and systems up to date, and limiting access to personal data to authorised personnel only. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: You can ask us to limit how we use your data.
• Right to Object: You can object to our processing of your data for certain purposes.
• Right to Data Portability: You can request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe that a child has provided us with personal information, please contact us and we will take steps to delete such information promptly. For more information on protecting minors from gambling, see our responsible gaming page.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected]. You can also visit our contact page for additional ways to reach us. We aim to respond to all privacy-related enquiries within 30 days.